The Last Mile is sometimes the most difficult
Last Mile Businesses that directly deal with customers probably want them to have best customer experience but that is generally not delivered in a way that most businesses and customers would like to. Businesses normally spend a lot of time hiring and training people who are in the backend and but not their frontline workers. The frontline workers who directly interact the customers are many times contractors, outsourced or temporary. The call centers that service customer calls are one thing…
